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IT departments typically provide solutions that help to manage every process in the company – but rarely within their own department. Access to business intelligence (BI) now means that IT professionals can stop being mere enablers, and start analysing their own performance in order to improve efficiency across the business.

sophisticated capture and analysis of data allows for more efficient system monitoring

Better monitoring of systems and processes leads to more efficient resource management, tighter cost-control, informed decision-making and real governance.
Ometis can provide a bespoke BI solution for IT teams. With Qlik’s intuitive and advanced platform, the task of analysing user behaviour, unusual activity, system downtime and regulatory compliance becomes easy. Infrastructure performance is highly visible and errors can be quickly spotted, allowing IT departments to respond rapidly.

optimise processes, improve helpdesk efficiency

With up-to-the-minute tracking of helpdesk activity, IT departments can take a comprehensive view of priority cases, backlogs and average response times, enabling them to direct resources more intelligently and meet service level agreements. Helpdesk staff can share insights and use Qlik’s self-service capabilities to reduce waiting times and improve workflow.

Empower your front-line users

Business intelligence (BI) can help you predict technology needs and make purchase decisions based on demand. Qlik’s intuitive platform allows IT departments to spot under-used systems and manage resources more effectively. With BI at your fingertips, you can:

  • accurately predict emerging technology and training needs
  • track spend in support of strategic business initiatives
  • optimise deployments and monitor progress

Helpdesk Management - See Live Demo

Next Steps...

With our strategic consultancy and Qlik’s powerful visual analytic capabilities, IT departments can lead the way in using BI to achieve a measurable return on investment. Contact our expert team today to talk about your requirements and find out what we can do for you.

+44 (0)330 363 9900[email protected]

Request a Demo

Ometis provide expert business intelligence services to help all companies make sense of their data.

Using the Qlik Platform, we can provide in depth analysis of any area of your business in a matter of days.